Terms & Conditions

These terms govern the use of services provided by our online shoe store. Please read them carefully before placing an order.

1. General Provisions

• By placing an order, the customer agrees to these terms and conditions.

• The store reserves the right to change the terms without prior notice.

2. Order Placement and Payment

• Orders are accepted via website, phone, or messengers.

• Payment can be made online or in cash upon delivery.

• The order is considered confirmed after payment is received.

3. Delivery Terms

• Delivery is made to the specified address at the agreed time.

• If the recipient is absent, the order may be left with third parties (concierge, neighbor, etc.) upon agreement with the customer.

• The store is not responsible for delivery delays beyond its control.

4. Returns and Exchanges

• Returns and exchanges are possible in case of defects or non-conformity to the order.

• Claims are accepted within 3 hours after delivery.

• Photos of the product are required for return processing.

5. Data Privacy

• Customer personal data is used solely for order processing and is not shared with third parties without consent.

6. Force Majeure

• The store is not liable for failure to fulfill obligations due to force majeure events (natural disasters, emergencies, etc.).

If you have any questions, please contact us. Thank you for choosing our store!